Privacy Policy

This privacy policy covers personal data collected by Enchanted & Lavender Blue Florist through the consumer website at the domain name: www.enchantedco.com and www.lavenderblueflorist.com as well as orders placed over the phone or via email.

Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

Customer Accounts or Placing an order

If you create a customer account or place an order on this website, we collect personal information to improve our checkout experience and customer service.

This information may include your:

  • Billing and shipping address(es)

  • Details about your orders (for example, size of bouquet ordered)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our website hosting provider, so they can provide website services to us. The information is also used to process and carry out any order you may have placed.

Emails

You may receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

  1. You enter your email address at checkout, or are logged into your Customer Account.

  2. You add a product which is in stock to your shopping cart.

  3. You close your browser or leave this website without completing your purchase.

You can unsubscribe from these messages at the bottom of the email.

The email will link back to this website, where you can pick up where you left off and complete your purchase.

You may also receive an email:

-To confirm that any order placed has been completed

-In the event of you filling out an ‘Enquiry’ form on the site.

Marketing Emails

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace and our email marketing provider - Mailchimp, so they can send these emails on our behalf.

Order & Account Emails

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a Customer Account

  • Your Customer Account password has been reset or updated

  • You’ve made a purchase

  • Your order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

Fonts

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

  • Information about your browser, network, or device

  • Your IP address

Visitor Data

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

For Website Visitors

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

PCI DSS Compliance 

www.Enchantedco.com and Lavenderblueflorist.com use the host: Squarespace.

PCI-DSS compliance is a security standard for companies and organizations that handle payment information from consumers. Both of  Squarespace’s payment processors, Stripe and PayPal, are PCI compliant.

PCI-DSS (Payment Card Industry Data Security Standard) is a framework for developing a robust payment card data security process—including prevention, detection and appropriate reaction to security incidents. To learn more, visit the PCI Council’s website.

All of Squarespace's built-in Commerce tools are compliant. Sensitive card data is never handled by Squarespace. It goes directly to the payment processor’s servers; Squarespace doesn’t have access to this information.

If you place your order over the phone or via email, your payment will be processed through our shop payment provider: SQUARE. Square is a PCI compliant payment processor. Your payment details are not stored on paper or on email and are entered straight into either a physical or virtual payment terminal.

Contact Us

Email: Enquiries@Enchantedco.com

Post: Lavender Blue Florist, 5 The Crescent, West Kirby CH48 4HL